If you have an enquiry, please scroll down and use the details for the service you are interested in from the following list.

Prescription Processing Help Desk

If you have any enquiries regarding the following:

Pharmacy Processing
Prescription Searches
Personal Administration
Dispensing Doctors
Contractor Payment Information.

The new contact number is 0845 610 1171 (local rate call)

This is the new Prescription Processing Help Desk telephone number which should be used with immediate effect and replaces any existing numbers you currently use.

Help with Health Costs

For all queries relating to the NHS Low Income Scheme, contact the Patient Services:

0845 850 1166

Alternatively, complete our query form.

For general queries, prior to applying for Prescription Pre-payment, Medical and Maternity Exemption Certificates:

0845 850 0030

For specific queries, after applying for / receiving Prescription Pre-payment, Medical and Maternity Certificates:

0845 601 8076

Alternatively, complete our query form.

For queries about your NHS Tax Credit Exemption Certificate:

0845 609 9299

EHIC Enquiries

For enquiries relating to applications for the European Health Insurance Card (EHIC)

0845 605 0707
0191 203 5555 (from outside UK)

IT Helpdesk

Enquiries on all NHSBSA PPD Electronic Systems (EPACT, ePACT.net and Prescribing Toolkit) and on the availability and content of reports produced by the NHSBSA PPD.

0191 203 5050

Web Site

If you have any remarks regarding this web site, please complete our feedback form, or alternatively contact our

General enquiries

For general enquires relating to the NHS Business Services Authority's Prescription Pricing Division contact the Head Office, which is based in Newcastle upon Tyne.

0191 232 5371

Media enquiries

If you are from the press and have a media enquiry about the NHS Business Services Authority's Prescription Pricing Division please phone:

0191 203 5057 or email: