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This determines what the benchmark is by which we can judge achievement of the objective. This provides a reference for the objective. It may be by comparison to current performance or it may be against an agreed milestone or pre-defined deliverable.
These can be set against any, or all, of four dimensions of performance:
- Output - quantity, by what date, etc.
- Efficiency - unit cost, cost effectiveness, productivity, etc.
- Quality - accuracy, error rate, responsiveness, etc.
- Satisfaction - customer perception, fitness for purpose, etc.
The measurement needs to be unequivocal and capable of independent verification. If performance is to be measured over time, then the data source must be consistent.
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